Published by the Asian Productivity Organization
Dr. Ronald Young, United Kingdom, served as the volume editor
2010 : Year
92-833-7093-7 : ISBN
Subject : Industry and Services
Book Description : Contains detailed information on 20 essential KM methods and tools and six further recommended tools, both divided into IT and non-IT sections
CONTENTS
Foreword
Acknowledgements
Introduction
Linking the KM Tools to the APO Five-Step KM Process
I. 20 Essential KM Methods and Tools to Consider
Non–IT Methods and Tools
Brainstorming
Learning and Idea Capture
Peer Assist
Learning Reviews
After Action Review
Storytelling
Collaborative Physical Workspace
APO Knowledge Management Assessment Tool
Knowledge Café
Communities of Practice
Taxonomy
IT Methods and Tools
Document Libraries Leading to a Document Management System
Knowledge Bases (Wikis, etc.)
Blogs
Social Network Services
Voice and Voice-over-Internet Protocol (VOIP)
Advanced Search Tools
Building Knowledge Clusters
Expertise Locator / Who's Who
Collaborative Virtual Workspaces
II. Six Further Highly Recommended Tools
Non-IT Methods and Tools
Knowledge Worker Competency Plan
Knowledge Mapping
KM Maturity Model
Mentor / Mentee Scheme
IT Methods and Tools
Knowledge Portal
Video Sharing
III. Appendixes
A. KM Tools and the APO KM Framework
B. A Solution for the Ethnic Visions Case Study
C. Some Recommended KM Websites, KM Blogs, and KM Books
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